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Welcome to RetractableReels.com

Conditions

99% of orders will leave here and arrive to our customers without problems or delays, but please keep in mind that this is an internet order business. As with all internet order businesses, we have to depend on outside entities to deliver products. Currently, we use the US Postal Service and the United Parcel Service (UPS) to transport packages to our customers. These are two of the best in the business, but sometimes problems or delays do arise. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Domestic orders running late will typically show up on one end or the other within 30 days while international orders may take longer. Rest assured that we will do our part to resolve any problems that arise and you will not be expected to pay for items that were not delivered to the address you have chosen. Please make certain that all the information you enter is correct to ensure fast, efficient delivery.

If you are in a country other than the United States, please be aware that your countries customs service may impose duties (fees) on merchandise you are importing. This may come as a bill from them or they may hold your shipment until fees are paid. Once again, if your package is running extremely late, please contact us to utilize our resources to figure out what the problem is.

Satisfaction Guaranteed on all of our products returned in original condition within 30 days for a refund or exchange. All returns are subject to an RMA approval prior to return. Restocking fees may apply. All damaged products must be reported to us for exchange within 7 days of delivery, as we must file these requests with our carriers. Reported issues past 7 days may be disqualified from RMA replacement and further support. Products that are returned that were purchased using a credit card or eCheck are subject to a 15% charge to cover credit card or eCheck processing fees. Orders cancelled after processing, but prior to shipping are subject to a 10% charge to cover credit card processing fees. Videos and CDs that are returned are subject to a 25 % restocking fee. Shipping charges are non refundable. Place a ticket via our contact page immediately for product returns.

Out of Stocks
With a catalog of products this large, there are rare occurrences where our warehouse has run out of stock on an item before it is disabled online. If you have successfully ordered a product that is out of stock, we will AUTOMATICALLY refund you the cost of that product and ship the remainder of your order when applicable.

Changing Your Order
Orders cannot be changed after one hour from being placed, nor can orders be changed after being shipped (whichever is most recent). Please contact us right away if you need to make a change.

Security
For security purposes, anyone using the following version of these browsers will not be able to complete checkout with a credit card on our website after September 18th, 2017. We ask that you please update your browsers to ensure the safety of your personal information.
-Firefox before version 27
- Chrome before version 22
- Internet Explorer before version 11
- Opera before version 14
- Safari before version 7
- Android before version 4.4

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